Return policy
Return window
We accept returns within 30 days of delivery. The return period begins on the date your order is delivered.
Final sale: Items marked final sale cannot be returned, exchanged, or refunded, unless they arrive damaged or defective.
Return guide
7 days to ship. Once we approve your return, please ship the item back within 7 days. If you can't ship within 7 days, please email us beforehand with the reason and we'll do our best to accommodate. Returns shipped after 7 days without prior notice will be subject to a restocking fee or partial refund.
- Items must be returned in their original, unworn condition, free from any signs of wear or damage.
- A $8 return shipping fee applies for U.S. orders;
- International customers cover their own return shipping. Original shipping fees, and any customs duties or taxes are the responsibility of the customer and are non-refundable.
If your item arrives damaged or you received the wrong piece, please contact us within 48 hours of delivery and we’ll make it right.
- A receipt or proof of purchase is required
- All mailed returns must include the original packaging, including tags, box, and pouch.
- Items sold as part of a set must be returned in full. Partial returns of sets are not eligible for refunds, store credit, or exchanges.
- Customers are responsible for return shipping costs, which are non-refundable. Do not return any items without contacting us first—unauthorized returns will not be accepted.
- Items under Special offers or marked as Final sales are not refundable.
-If you have any questions about returning your order, feel free to contact us at info@coffeeandjewels.co
Order changes and Cancellations
Once an order is placed, it cannot be canceled. Please ensure all details are correct before completing your purchase.
Orders are processed quickly, but if you need to make any changes, email us at info@coffeeandjewels.co as soon as possible. While we can’t guarantee changes after purchase, we’ll do our best to accommodate your request.